Acceptable Use Policy
This Acceptable Use Policy applies to everyone who uses Dentrova. It is part of the Terms of Service. We may suspend access that breaks it, as the Terms describe.
1. You must
- use the Service only for the legitimate healthcare operations of your practice, in line with HIPAA and the laws of your state;
- give each person their own login and the least access their job needs, and remove access promptly when it is no longer needed;
- keep passwords, authenticator devices and recovery codes private;
- enter patient information only into the Service's patient workflows (records, documents, portal), never into free-text fields meant for other purposes such as website content or public announcements;
- obtain the consents and authorizations your patients must give before you contact them by email or text message, or share their records.
2. You must not
- access, or try to access, another practice's data, or any part of the Service you are not authorized to use;
- probe, scan or test the Service's security without our written permission (we welcome reports at security@softwaresolutionla.com);
- upload malware, or interfere with the Service, its infrastructure or other Customers;
- use automated means to extract data, except through the integrations the Service provides;
- send unsolicited bulk messages, or messages that violate the Telephone Consumer Protection Act, CAN-SPAM or similar laws;
- submit claims you know to be false or misleading, or use the Service for any fraudulent purpose;
- put patient information on the public practice website or in announcements;
- resell, sublicense or provide the Service to anyone outside your practice;
- use the Service to store information unrelated to your practice's healthcare operations.
3. Reporting
Report suspected misuse or security problems to security@softwaresolutionla.com. Do not include patient information in the report; we will contact you to arrange a secure way to share details.